Frequently Asked Questions
Everything you need to know before your first dig. Can't find your answer? We're always happy to help.
Planning Your Visit
Do I need to book ahead for open play?
Nope — just walk in! Open play never requires a reservation. We do recommend signing your waiver online before you arrive so you can head straight to the sand instead of filling out forms at the front desk.
What are your opening hours?
Monday–Thursday 10:00 AM – 8:00 PM, Friday & Saturday 10:00 AM – 9:00 PM, and Sunday 12:00 PM – 6:00 PM. Last entry is shortly before closing, so give yourselves enough time to play.
Where are you located, and is there parking?
We're at 301 Mt Hope Ave, Suite 1031A, Level 1, Rockaway, NJ 07866. There's free parking on site, and we're on the ground level so strollers roll straight in.
What ages is DigLand Kids for?
Open play is designed for children 10 and under. The sand arena works for confident walkers right through to big kids, and we have a gentler area for the littlest diggers.
Do parents stay with their children?
Yes — DigLand Kids is a parent-supervised play space, so a grown-up stays with their child throughout the visit. Two adults per family get in free, and there's comfortable seating right beside the sand.
How long can we stay?
Choose the session length that suits you: up to 30 minutes, 30–60 minutes, or a full 1–2 hours. If your little one isn't ready to leave, you can add another hour at the desk.
Pricing, Passes & Memberships
How much does open play cost?
For one child it's $12 for up to 30 minutes, $16 for 30–60 minutes, and $21 for 1–2 hours, with each extra 30 minutes at $5. Siblings are discounted — the second child is $10–$17 depending on session length, and it's a flat $10 each once you have two or more siblings.
Do adults have to pay?
Two adults per family are always free. Any additional adults are just $5 each.
Is it cheaper if we come often?
Much cheaper. The 10-Visit Builder Pass is $99 for 10 one-hour visits (a $160 value), valid 6 months, with 2 adults included on every visit — and it's shareable between siblings, so bring whichever kid is free. Ask at the front desk about memberships too.
Are the listed prices the final price?
Listed prices are before New Jersey sales tax (6.625%). Paying online also adds a 3% online booking fee. Both are itemised before you pay, so the total on the payment page is exactly what your card is charged — no surprises at the desk.
Can I buy a gift for someone else?
Yes — gift cards can be bought online for any amount and are emailed straight to the recipient with a code. They can be used toward open play, a birthday party, or a Builder Pass.
Birthday Parties & Private Events
What's included in a birthday party package?
We have three packages. Basic Builder ($249.99, Monday–Thursday) covers up to 12 children and Deluxe Builder ($399.99, Friday–Sunday) up to 14, both with a reserved private party area for 2 hours plus 30 minutes of setup. Complete Builder ($750 weekdays, $1,050 Friday–Sunday) is a fully private party for up to 30 children with a personal party host, construction-themed decorations, and a hard hat and vest for every child. Every package includes juice and water, a construction hat for each child, and two free adults per child — and you bring your own food, cake and decorations.
How far in advance should I book a party?
Weekend slots go quickly, so we recommend booking three to four weeks ahead — but you can book any open slot right up to the same day. Reserve online in a couple of minutes; your date is locked in the moment your payment or deposit goes through.
How do deposits and cancellations work?
When you book online you choose: pay the party in full, or hold your date with a $50 non-refundable deposit and pay the rest at the venue on party day — the deposit comes off your party price. If any damage to the facility is caused by your guests, the deposit is forfeited. Need to move your date? Ring us or reply to your confirmation email and we'll reschedule you when a slot allows. Prefer to pay in person? We'll take the booking over the phone.
Can we bring our own cake and decorations?
Absolutely — bring your cake and any extra decorations you'd like. Just let us know about any allergies in your booking notes so we can plan around them, and our team will help you set up before your guests arrive.
Do you host school trips or private hire?
We do — school groups, daycare visits, and full-venue private hire are all available, and we'll tailor a rate to your group size. Get in touch through our contact page and tell us what you have in mind.
Safety & Our Sand
Is the sand safe and clean?
It is. We use non-toxic play sand that stays soft and dust-free, and it's raked, sifted, and refreshed as part of our daily cleaning routine. Our toys and surfaces are cleaned throughout the day too.
Do we need to sign a waiver?
Yes, every child needs a waiver signed by a parent or guardian before playing. You can sign it online in under a minute — it covers all the children in your family and lasts a full year.
What should we wear?
Comfortable clothes you don't mind getting sandy. Play is barefoot or in socks, and the sand brushes off easily — but a change of clothes is never a bad idea for enthusiastic diggers.
What if my child has allergies?
Tell our team when you arrive, or add a note to your party booking, and we'll do everything we can to accommodate. For parties we can adjust the food entirely, including going nut-free for the whole event.
Still have a question?
Give us a call or drop us a message — a real person from our team will get back to you.
